Terms of service

Last Updated: 31 July 2026

Welcome to Charm Shop UK. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. About Us

Charm Shop UK is an online retailer specialising in jewellery, charms, bracelets, rings and accessories.

Business Name: Charm Shop UK
Website: Charm Shop UK

2. Using Our Website

You agree to use our website only for lawful purposes. You must not:

· Use our website in any way that may damage or disrupt our services.

· Attempt to gain unauthorised access to our systems.

· Upload malicious software, viruses or harmful code.

· Use our content for commercial purposes without our written permission.

We reserve the right to suspend or restrict access if we believe our website is being misused.

3. Products

We make every effort to display our products as accurately as possible. However:

· Colours may appear slightly different depending on your screen or device.

· Product photographs are for illustration purposes.

· Minor differences in colour, finish or packaging may occur.

· Product descriptions, prices and availability may change without prior notice.

We reserve the right to discontinue products or limit quantities at any time.

4. Orders

When you place an order, you are making an offer to purchase products from Charm Shop UK.

An order is not accepted until payment has been successfully authorised and you receive confirmation that your order has been processed.

If we are unable to fulfil your order due to pricing errors, stock availability, suspected fraud or any other legitimate reason, we may cancel your order and issue a full refund where applicable.

5. Prices and Payment

All prices are displayed in Great British Pounds (£ GBP).

We accept a range of secure payment methods which are shown during checkout.

Prices may change at any time, however the price confirmed when your order is placed will not be affected by future changes.

Further information about payments can be found in our Payment Policy.

6. Shipping and Delivery

Delivery estimates are provided for guidance only and are not guaranteed.

While we aim to dispatch orders promptly, delays may occur due to courier services, weather conditions, public holidays or circumstances beyond our control.

For complete delivery information, please refer to our Shipping Policy.

7. Returns and Refunds

If you are not satisfied with your purchase, you may be entitled to a return or refund in accordance with our Returns & Refund Policy.

Please read that policy carefully before requesting a return.

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, photographs, product images, website design and branding, is owned by or licensed to Charm Shop UK and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute or use any content from this website without our prior written permission.

9. Customer Reviews and Feedback

If you submit reviews, photographs, comments or other content to our website or social media pages, you confirm that:

· You own the rights to the content you submit.

· The content is truthful and does not infringe the rights of others.

· The content is not unlawful, offensive or misleading.

By submitting content, you grant Charm Shop UK permission to display and use it for marketing and promotional purposes.

10. Third-Party Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for the content, security or privacy practices of those websites and recommend reviewing their own policies before using their services.

11. Limitation of Liability

To the fullest extent permitted by law, Charm Shop UK shall not be liable for any indirect, incidental or consequential loss arising from the use of our website or the purchase of our products.

Nothing in these Terms excludes liability where it cannot legally be excluded under applicable law.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have read our Privacy Policy.

13. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, website or legal requirements.

Any updates will be published on this page together with the revised "Last Updated" date.

Your continued use of our website after changes have been published constitutes acceptance of the updated Terms.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute arising from the use of this website or the purchase of our products shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Information

Business Name: Charm Shop UK
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)
Business Phone: +44 7438 209511
Business Email: info@charmshop.uk
Business Address: 6 Charleston Close, Feltham, TW13 7LJ, United Kingdom
Website: Charm Shop UK