We’re here to help

Get In Touch

For order support, product questions or general enquiries, choose an option below or send us a message.

Order Related & General Enquiries

The Charm Shop UK support team can be contacted using any of the methods below.

Live Chat

Get real-time help from our customer support team.

Hours: Monday–Friday, 9:00 AM–5:00 PM (UK time).

Launch Live Chat
WhatsApp

Message us on WhatsApp for quick help with products and orders.

Chat on WhatsApp
Phone

Speak directly with our support team.

Phone: +44 7438 209511

Hours: Monday–Friday, 9:00 AM–5:00 PM (UK time).

Email

Email Charm Shop UK for product, order or general support.

Email: info@charmshop.uk

We aim to reply within 1–2 working days.

Business Address

Charm Shop UK

6 Charleston Close, Feltham, TW13 7LJ, United Kingdom

Website: https://charmshop.uk/

Returns & Exchanges

Need to return or exchange an item? Please review our returns information before contacting us.

View Returns Policy
Order Status

Track your delivery or ask us about an existing order.

Track Your Order

General Feedback

We value your feedback. Use the contact form to share your experience, suggestions or concerns.

Complaints

For formal complaints, include your order number and full details so our team can investigate properly.

Press & Media Enquiries

Email info@charmshop.uk for collaborations and media enquiries.