Refund policy

Last Updated: 31 July 2026

At Charm Shop UK, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. This policy explains when you can return an item, how refunds are processed and what to expect throughout the returns process.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

· Be unused and in its original condition.

· Be returned with its original packaging where possible.

· Include proof of purchase or your order number.

· Be requested within 30 days of delivery.

Items returned without first contacting us may not be accepted.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, faulty or incorrect item, please contact us as soon as possible, preferably within 48 hours of delivery, so we can resolve the issue promptly.

To help us investigate, please include:

· Your order number.

· A brief description of the issue.

· Clear photographs of the item and packaging.

Depending on the situation, we may offer a replacement, exchange or full refund.

Change of Mind

If you change your mind, you may return your item within 30 days, provided it meets the return conditions listed above.

Unless the item is faulty or sent in error, the customer is responsible for the cost of returning the item.

How to Start a Return

To request a return, simply contact our customer support team with your order details.

If your return is approved, we will provide instructions on how and where to send your item.

Please do not send products back without contacting us first, as this may delay or prevent your refund.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may take additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

Exchanges

If you would like a different item, we recommend contacting us before returning your order.

Exchanges are subject to stock availability. If the requested item is unavailable, a refund or suitable alternative may be offered.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return unless they arrive faulty or damaged.

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

Policy Updates

We may update this Returns & Refund Policy from time to time to reflect changes in our business or legal requirements. The latest version will always be available on our website.

Contact Information

Business Name: Charm Shop UK
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)
Business Phone: +44 7438 209511
Business Email: info@charmshop.uk
Business Address: 6 Charleston Close, Feltham, TW13 7LJ, United Kingdom
Website: Charm Shop UK