Privacy policy

Privacy Policy

Last Updated: 31 July 2026

At Charm Shop UK, your privacy matters to us. We are committed to protecting your personal information and being transparent about how it is collected and used. This Privacy Policy explains what information we collect when you visit Charm Shop UK, place an order, create an account or contact us, and how we use that information to provide our services.

Our online store is powered by Shopify, which provides the secure e-commerce platform used to process orders and manage our website.

Information We Collect

Depending on how you use our website, we may collect:

· Your name, email address, telephone number and billing or delivery address.

· Order details, including purchases, returns, exchanges and refunds.

· Payment information required to complete your purchase. Card payments are securely processed by our payment providers, and we do not store your full card details.

· Messages, enquiries or images you send to our customer support team.

· Account information, saved addresses and shopping preferences.

· Technical information such as your IP address, browser, device type and website activity.

· Cookie and marketing preferences.

How We Use Your Information

We use your information to:

· Process and deliver your orders.

· Provide customer support and respond to enquiries.

· Process returns, refunds and exchanges.

· Improve our website, products and customer experience.

· Prevent fraud and protect the security of our website.

· Comply with legal and regulatory obligations.

· Send promotional emails and special offers where you have agreed to receive them.

We only process your personal information where we have a lawful reason to do so.

Sharing Your Information

We only share your information when necessary to operate our business and provide our services. This may include:

· Shopify, which powers our online store.

· Payment providers to process secure transactions.

· Delivery companies to ship your orders.

· Trusted technology, website hosting and customer support providers.

· Professional advisers or public authorities where required by law.

We never sell your personal information to third parties.

Cookies

Our website uses cookies to improve your shopping experience, remember your preferences, analyze website performance and keep our website secure.

You can manage your cookie preferences through your browser settings or our Cookie Policy.

Marketing

If you choose to receive marketing communications, we may occasionally send you updates about new products, exclusive offers and promotions.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly. You will still receive important service emails relating to your orders.

Keeping Your Information Safe

We use appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse or disclosure.

Although we take every reasonable precaution, no online system can guarantee absolute security.

We keep your information only for as long as necessary to fulfil orders, provide customer support, comply with legal obligations and protect our business.

Your Rights

Depending on applicable data protection laws, you may have the right to:

· Request a copy of the personal information we hold about you.

· Correct inaccurate or incomplete information.

· Request the deletion of your personal information where legally applicable.

· Restrict or object to certain types of processing.

· Withdraw your consent to marketing communications at any time.

· Request that your information is transferred to another provider where applicable.

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and recommend reviewing their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices. Any updates will be published on this page together with the revised "Last Updated" date.

Contact Information

Business Name: Charm Shop UK
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)
Business Phone: +44 7438 209511
Business Email: info@charmshop.uk
Business Address: 6 Charleston Close, Feltham, TW13 7LJ, United Kingdom
Website: https://charmshop.uk/