Help Centre

Frequently Asked Questions

Find answers about our products, delivery, payments, returns and more.

1 What products does Charm Shop UK sell?

Charm Shop UK offers a wide range of jewellery, including charms, bracelets, rings, necklaces and accessories designed for everyday wear and special occasions.

2 Are your charms compatible with European-style bracelets?

Yes. Most of our charms are designed to fit popular European-style charm bracelets. Please refer to the individual product description for compatibility information.

3 Where is Charm Shop UK based?

We are based in the United Kingdom.

Business Address:
6 Charleston Close, Feltham, TW13 7LJ, United Kingdom

4 Do you offer free delivery?

Yes. We provide FREE Standard Delivery on all UK orders.

5 How long will my order take to arrive?

Orders are usually processed within 0–1 working day.

Estimated delivery is 2–3 working days, with most orders arriving within 2–4 working days, including processing.

Faster shipping options including NEXT DAY SPECIAL DELIVERY are available at checkout.

6 How can I track my order?

Once your order has been dispatched, you'll receive a confirmation email containing your tracking details, where applicable.

7 Which payment methods do you accept?

We accept a range of secure payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Klarna
  • UnionPay
  • Discover
  • Diners Club

All payments are securely processed in Great British Pounds (£ GBP).

8 Can I cancel my order?

If your order has not yet been processed, we'll do our best to cancel it. Once an order has been dispatched, it can no longer be cancelled, but you may be eligible for a return in accordance with our Returns & Refund Policy.

9 What is your returns policy?

We offer a 30-day return period for eligible items. Please see our Returns & Refund Policy for full details and conditions.

10 How long do refunds take?

Once your return has been received and approved, refunds are usually processed within 10 business days to your original payment method. Your bank or payment provider may require additional time to complete the transaction.

11 What should I do if my item arrives damaged or incorrect?

Please contact us as soon as possible, preferably within 48 hours of delivery, with your order number and clear photographs of the issue. We'll investigate and arrange a suitable solution as quickly as possible.

12 Do you ship internationally?

Yes. We offer shipping to the United Kingdom and a range of international destinations. Shipping options, delivery times and costs are calculated at checkout based on your delivery address.

For more information, please see our Shipping Policy.

13 Are my payments secure?

Yes. All payments are processed through secure, encrypted payment gateways to help protect your personal and payment information.

14 How can I contact Charm Shop UK?

If you have any questions about your order, our products or our policies, please get in touch.

Business Name: Charm Shop UK
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)
Business Phone: +44 7438 209511
Business Email: info@charmshop.uk
Business Address: 6 Charleston Close, Feltham, TW13 7LJ, United Kingdom
Website: Charm Shop UK